At Excelien Spark Limited, we aim to deliver your order quickly, securely, and with care. Please read our shipping details below to know what to expect when you shop with us.

Processing Time

• All orders are processed within 1–2 business days.

• Orders placed after 3 PM are processed the next business day.

• During peak seasons or sales, processing times may take slightly longer.

Delivery Timeframes

We work with trusted courier partners to ensure timely delivery.

• Standard Shipping – Delivered within 3–5 business days.

• Express Shipping – Delivered within 1–2 business days.

Shipping Costs

• Standard Shipping – Free on orders over £50, otherwise £4.99.

• Express Shipping – £9.99.

Order Tracking

Once your order is shipped, you will receive an email with a tracking number and a link to track your delivery in real time.

Delivery Issues

If your order is delayed, damaged, or missing, please contact our Customer Service Team within 7 days of the expected delivery date.

📧 Email: info@exceliensparks.com