1. Returns Eligibility
We want you to be completely satisfied with your purchase from Excelien Sparks Limited. You may return items within 14 days of receipt for a refund or exchange, provided that:
- Items are unused, unworn, and in their original packaging with tags attached.
- Proof of purchase (order confirmation or receipt) is provided.
- Sale items are non-refundable unless faulty.
2. How to Return an Item
- Email info@exceliensparks.com within 14 days of receiving your order.
- We will provide return instructions and the return address.
- You are responsible for return shipping costs unless the item is faulty or incorrect.
3. Refund Process
- Once we receive and inspect your returned item, your refund will be processed within 5–7 business days to your original payment method.
- Shipping costs are non-refundable unless the return is due to our error.
4. Exchanges
- Exchanges depend on stock availability.
- If the desired item is unavailable, a refund will be issued instead.
5. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact info@exceliensparks.com immediately. We will arrange a free return and send you a replacement or provide a full refund.
6. Contact for Returns
📧 Email: info@exceliensparks.com