Privacy Policy
1. Introduction
Excelien Spark Limited (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
- Personal Details: Name, billing address, shipping address, email address, phone number.
- Payment Information: Card details and transaction history (processed securely via trusted third-party payment processors).
- Technical Data: IP address, browser type, device type, operating system, and website usage data.
- Order History & Preferences: Products purchased, size preferences, wishlists.
3. How We Use Your Information
We process your personal data for the following purposes:
- To process and deliver your orders.
- To communicate with you about your purchases, returns, or customer service queries.
- To send you marketing communications (only with your consent).
- To personalise your shopping experience and improve our services.
- To comply with legal and tax obligations.
4. Sharing Your Data
We only share your data with:
- Payment Providers – for secure transactions.
- Delivery Partners – to ship your orders.
- IT & Marketing Service Providers – for website hosting, analytics, and email marketing.
We never sell or rent your personal data to third parties.
5. Cookies
Our website uses cookies to enhance your browsing and shopping experience. You can disable cookies in your browser settings, but this may affect site functionality.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, and reporting requirements.
7. Your Rights (UK GDPR)
You have the right to:
- Request a copy of your personal data.
- Request correction or deletion of your personal data.
- Withdraw consent for marketing at any time.
- Lodge a complaint with the Information Commissioner’s Office (ICO).
8. Contact Us
For privacy-related inquiries, please contact:
📧 Email: info@exceliensparks.com